At Lamitta Scents, we carefully prepare and package every order to ensure it arrives in perfect condition.
Due to the nature of our products, we do not accept refunds or exchanges unless an item arrives damaged, defective, or broken.
Please note that packages cannot be opened or inspected before acceptance from the courier. We recommend checking your order carefully immediately after receiving it.
If you receive an item in an unsatisfactory condition, please contact us within 24 hours of delivery and provide clear photos or videos showing the issue.
Our team will carefully review your request and, once approved, arrange the most suitable refund or exchange.